Frequently Asked Questions

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For Property Managers For Residents

Property Managers FAQ

About Us

What types of properties can the Foxen Tenant Legal Liability Waiver Program (“Waiver Program”) accommodate?

The Waiver Program was built to solve for the risk management needs of multifamily real estate inclusive of apartment buildings and single family homes in the conventional, student and senior housing spaces. Foxen can additionally accommodate the risk management needs of condo associations, self storage, office and co-working business lines.


Why will my program be more successful through Foxen versus other programs in the market?

Foxen was built by property management professionals that understand the demands on Property Managers and the needs of their residents. Foxen has developed a dynamic digital interface that eliminates work for the Property Managers and makes it very easy for Residents to enroll in its program or provide their own proof of renters insurance.


Can a Resident use their parents’ Homeowner’s policy to satisfy the liability coverage requirement in their lease?

While homeowner’s insurance policies may differ company to company, in general, a parent’s homeowners’ policy does not include coverage for a student living in off-campus housing (as opposed to on-campus housing, e.g., dorms). Accordingly, we will not accept a parent’s homeowners’ policy as proof of resident liability insurance, as required by the lease agreement. However, if an authorized representative from the homeowner’s insurance company provides a Certificate of Insurance showing that the homeowners policy does cover the resident for the stated perils and in the requisite amounts, then we will accept the homeowner’s policy as proof of property liability insurance coverage for the resident unless the Property Manager selects different requirements.


What are the benefits of Foxen versus alternative programs?

Foxen is different from other firms in the industry based on its ability to customize the program to the needs of the Landlord. Additionally, the Landlord can recoup costs associated with its role in administering the program.

Waiver

What is the Tenant Legal Liability Waiver Program (“Waiver Program”)?

  • The Waiver Program applies to accidental damage caused by a participating resident’s negligent acts or omissions arising from fire, smoke, explosions, and water discharge/overflow.
  • The Program provides enrolled residents a release of legal liability from their Property Manager for certain damage they may negligently cause the Property (plus potential coverage for personal contents damage when the claim is otherwise covered by the Program). The Waiver Program fee is tailored to this specific scope of coverage.

Is the Waiver Program fee prorated?

Yes, in many cases the Waiver Program fee is prorated. How the fee will apply to a Resident’s account will be indicated in their lease agreement.


Can a Resident use their parents’ Homeowner’s policy to satisfy the liability coverage requirement in their lease?

While homeowner’s insurance policies may differ company to company, in general, a parent’s homeowners’ policy does not include coverage for a student living in off-campus housing (as opposed to on-campus housing, e.g., dorms). Accordingly, we will not accept a parent’s homeowners’ policy as proof of resident liability insurance, as required by the lease agreement. However, if an authorized representative from the homeowner’s insurance company provides a Certificate of Insurance showing that the homeowners policy does cover the resident for the stated perils and in the requisite amounts, then we will accept the homeowner’s policy as proof of property liability insurance coverage for the resident unless the Property Manager selects different requirements.


Our firm currently uses a different provider to offer and oversee Renters Insurance, how can I transfer to Foxen?

Nearly all of Foxen’s customers moved from an alternative provider and the process is easy. Typically, it requires about 30 days and can be done seamlessly without disruption to your Residents. Contact a Foxen representative for more information and a customized transition strategy for your portfolio.


What happens if a Resident third party liability insurance policy is not approved as compliant with the lease requirements?

Each policy is reviewed upon submission to ensure it meets the required criteria as indicated in the lease. If a policy is not approved, the Resident will be notified and enrolled in the Waiver Program until their third party policy is resubmitted and determined to satisfy the lease requirements. This ensures compliance is maintained regardless of the status of a Resident’s renters insurance policy.


What happens if a Resident initially has an approved third party liability insurance policy that is later cancelled due to non-payment or expiration?

In the event that a Resident’s renters policy coverage lapses, Foxen will notify the Resident of this change and will automatically enroll the Resident into the Waiver Program. This will ensure both the Resident and the Landlord that compliance with lease requirements for minimum liability insurance is maintained regardless of the status of the Resident’s personal renters insurance policy. If the Resident’s personal policy is later reinstated, the Resident must resubmit this proof of insurance for review and approval. Upon approval the Resident will be removed from the Waiver Program.

Portal

Can Foxen be integrated with the major property management software platforms?

Yes, Foxen integrates with all the major players in the property management industry. We’ve worked tirelessly to ensure the integration process is fast and efficient and that the ongoing workflow is seamless between platforms.

Claims

About The Liability Waiver Program

  • The Liability Waiver Program applies to accidental damage caused by a participating resident’s negligent acts or omissions arising from fire, smoke, explosions, and water discharge/overflow.
  • The Program provides enrolled residents a release of legal liability from their Property Manager for certain damage they may negligently cause the Property (plus potential coverage for personal contents damage when the claim is otherwise covered by the Program). The Program fee is tailored to this specific scope of coverage.
  • For example, a water pipe that froze and burst due to cold weather and caused damage to a resident’s apartment and/or personal belongings, would generally not be covered by the Liability Waiver Program as it would not have resulted from tenant negligence.
  • For specific details on the Liability Waiver program, please reference your Lease Addendum. Otherwise, if your community is new to Foxen, you should have received an email from your Property regarding the Liability Waiver Program and/or requesting you to provide a valid Renters Insurance Policy.

For Properties and Property Managers

  • Foxen requests notification of all claims within 24-48 hours of the incident
  • A claims Incident Report is provided to Property Managers to submit the claim along with a description of the incident, contact information of all involved parties, and attachments including pictures and documentation pertinent to the claim.
    • The Property Manager is responsible for filling out the Incident Report. If you are a Property Manager and cannot locate your Incident Report, please reach out to your Customer Success Manager or claims@foxen.com and we will provide you with the Incident Report.
    • Please provide contact information for the Property, including phone numbers, emails, and other points of contact that can assist in answering questions about the incident and damages.
    • Please include specific details about the incident. Please include the date/time and type of loss that occurred (Fire, Smoke, Explosion, Water Discharge/Overflow). Please include if there will be any Additional Living Expenses claimed with this incident.
    • Please provide the responsible resident’s contact information. If the resident has damaged contents, please have them provide an itemized list of property, including purchase price and dates.
  • Please submit completed Incident Reports to claims@foxen.com or the Customer Success Manager.
  • Once a claim is submitted, an adjuster will be in touch within 3-5 business days, or as soon as 24 hours, when possible. Claims identified as urgent with habitability significantly impacted will be prioritized for faster outreach by adjusters.

As a reminder, the Liability Waiver Program applies to certain accidental damage caused by a participating resident’s negligent acts or omissions arising from fire, smoke, explosions, and water discharge/overflow. For Property Managers, more details can be found in your TLL Waiver Insurance Policy.

Billing

How does invoicing work?

The property will be issued an invoice on a monthly basis, which can be setup on autopay or processed manually. Revenue share distributions are released upon the receipt of all outstanding invoices.


How much does the Waiver Program cost?

The service is free to Landlords and can be customized to provide revenue generation to both the property and the management company.

Residents FAQ

Waiver

Is this the same as a traditional renters insurance policy?

No. The Waiver Program results in a tenant legal liability waiver insurance policy being issued to the Landlord with coverage for certain actions or omissions by enrolled Residents. By enrolling in the Waiver Program, Residents are eliminating their liability to the Landlord for property damage caused by their negligence, up to the amount indicated in their lease agreement. The Program does not cover certain risks that a conventional renters insurance policy typically covers, including but not limited to bodily injury or property or personal contents damage not caused by resident negligence. However, the program offers a variety of packages for landlords to choose from, including certain personal contents coverage and displacement costs.


About The Liability Waiver Program

  • The Liability Waiver Program applies to accidental damage caused by a participating resident’s negligent acts or omissions arising from fire, smoke, explosions, and water discharge/overflow.
  • The Program provides enrolled residents a release of legal liability from their Property Manager for certain damage they may negligently cause the Property (plus potential coverage for personal contents damage when the claim is otherwise covered by the Program). The Program fee is tailored to this specific scope of coverage.
  • For example, a water pipe that froze and burst due to cold weather and caused damage to a resident’s apartment and/or personal belongings, would generally not be covered by the Liability Waiver Program as it would not have resulted from tenant negligence.
  • For specific details on the Liability Waiver program, please reference your Lease Addendum. Otherwise, if your community is new to Foxen, you should have received an email from your Property regarding the Liability Waiver Program and/or requesting you to provide a valid Renters Insurance Policy.

Is the Waiver Program fee prorated?

Yes, in many cases the Waiver Program fee is prorated. How the fee will apply to a Resident’s account will be indicated in their lease agreement.


Can a Resident use their parents’ Homeowner’s policy to satisfy the liability coverage requirement in their lease?

While homeowner’s insurance policies may differ company to company, in general, a parent’s homeowners’ policy does not include coverage for a student living in off-campus housing (as opposed to on-campus housing, e.g., dorms). Accordingly, we will not accept a parent’s homeowners’ policy as proof of resident liability insurance, as required by the lease agreement. However, if an authorized representative from the homeowner’s insurance company provides a Certificate of Insurance showing that the homeowners policy does cover the resident for the stated perils and in the requisite amounts, then we will accept the homeowner’s policy as proof of property liability insurance coverage for the resident unless the Property Manager selects different requirements.


What happens if a Resident initially has an approved third party liability insurance policy that is later cancelled due to non-payment or expiration?

In the event that a Resident’s renters policy coverage lapses, Foxen will notify the Resident of this change and will automatically enroll the Resident into the Waiver Program. This will ensure both the Resident and the Landlord that compliance with lease requirements for minimum liability insurance is maintained regardless of the status of the Resident’s personal renters insurance policy. If the Resident’s personal policy is later reinstated, the Resident must resubmit this proof of insurance for review and approval. Upon approval the Resident will be removed from the Waiver Program.

Claims

For Residents

  • If a resident needs to file a claim, please contact your Property Manager to report within 24-48 hours after the incident.
    • If your unit is unable to be occupied, please work with your Property Manager to secure alternate living arrangements. If you must pay for alternative living arrangements, keep the receipts for review.
    • To the extent that your claim is covered under the Waiver Program, and depending on the other amounts paid under the claim and whether the limits are reached, you may be able to receive reimbursement for your temporary alternative living expenses up to $1,000.
  • The Property Manager will forward the claim and your information to our claims team and a claim will be set up.
  • If you have any questions, please contact your Property Manager or submit inquires to claims@foxen.com.

As a reminder, the Liability Waiver Program applies to certain accidental damage caused by a participating resident’s negligent acts or omissions arising from fire, smoke, explosions, and water discharge/overflow. For residents, refer to your lease addendum or visit www.foxen.com/faq for more details.